- Your account number and service address are listed under Service Information. For every account you have with us, there will be a different account number. Please make note of this account number when submitting payments.
- Bills are due within 10 days of the bill date. Both the bill date and due date are a fixed date each month, based on your service address.
- Your bill features a monthly historical usage graph with the current and previous year shown. (Additional usage and billing history can be found on our website using Online Account Management).
- Your bill shows a detailed list of water and sewer charges for the current month. It also shows the previous balance and any payments or adjustments made to your account since the last bill.
- Important Messages are displayed in this box including holiday office closures and other notices from the City of Albany.
- On the reverse side of the bill, you will find information on service inquiries or changes, past due bills, payment methods, drop box locations and contact information for our office.
