A LEP Plan is a document that describes how an organization will provide services to individuals who are non-English speaking or have limited English proficiency. The U.S. Department of Justice, Civil Rights Division has developed a set of five elements to include in the LEP Plan (needs assessment, language services offered, notices, training for staff, and evaluation).
The LEP Plan fulfills the City’s responsibilities as a recipient of federal financial assistance as they relate to the needs of individuals with limited English language skills. This plan was originally prepared in 2015, in accordance with Title VI of the Civil Rights Act of 1964, 42 U.S.C. 2000d, et seq, and its implementing regulations, which state that no person shall be subjected to discrimination on the basis of race, color, or national origin. The City of Albany receives funds from the U.S. Department of Housing and Urban Development, under Title I of the Housing and Community Development Act of 1974, as amended, 42 U.S.C. §5301 (1994) via the State of Oregon through its Oregon Infrastructure Finance Authority (IFA).
Limited English Proficiency Plan, revised 2024
The first LEP plan was adopted by the City Council in 2015 via Resolution No. 6402.
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Our Mission
Providing quality public services for a better Albany community.
Our Vision
A vital and diversified community that promotes a high quality of life, great neighborhoods, balanced economic growth, and quality public services.
Our Values
The following list of value statements has been reviewed and revised by City employees and adopted by the City Council as indicators of what we expect from our employees and elected officials and as indicators of what our public should expect from us:
Transparent, Open, and Honest Government.
This value reflects our first and most important responsibility. Our competence is measured and, in fact, reinforced through active engagement of those we serve. We maintain an organizational reputation for openness, honesty, and integrity.
Dedication to Service.
Our primary duty is to the people we serve. We are accessible, responsive, consistent, and understanding. We provide assistance beyond our customers' expectations, and we find effective solutions to problems that they bring to our attention.
Fiscal Responsibility.
Proper use of public resources is a trust which we continually guard. In our management of this trust, we must avoid even the appearance of impropriety. In our management of public funds, we constantly strive for the greatest possible efficiency and effectiveness.
Personal Honesty and Integrity.
Each of us demonstrates the highest standards of personal integrity and honesty in our public activities to inspire confidence and trust in our government.
Excellence.
We continually pursue excellence by being creative, professional, taking risks, showing initiative, and being committed to our community and team. In this pursuit, we support continuing education and training for all team members.
Teamwork.
We are a team that emphasizes high levels of trust and cooperation and a commitment to, excellent communications within the organization. We encourage employees to exercise independent judgment in meeting customer needs through professional behavior that is consistent with our values.
A Humane and Diverse Organization.
We are a humane organization that honors diversity and protects individual rights. Open communication, respect for others, compassion, and a sense of humor contribute to our positive work environment. We make it possible for every employee to achieve his or her full potential. We value the cultural and social diversity that is reflected in our community, and we welcome the changes and new perspectives that this diversity brings to us. We protect those individuals whose basic rights are placed in jeopardy.
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- All news releases are published to Twitter: @cityofalbany
- News Release archive
- Nixle Alerts
- City Bridges archive
Stay connected
Find links to the City of Albany social media channels, our enewsletters and more.
Public information contacts
For general inquires, contact This email address is being protected from spambots. You need JavaScript enabled to view it.
Other department contacts
Media inquiries | Communications & Engagement Officer Matt Harrington |
541-917-7768 | |
City Council matters | Central Administrative Officer Mary Dibble |
541-704-2307 | |
Albany Police Department | Community Engagement Officer Laura Hawkins |
541-917-3206 | |
Albany Fire Department | Deputy Fire Marshal/PIO Sandy Roberts |
541-917-7734 |
City Council and administration
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The City of Albany distributes a community survey periodically to find out what citizens think about the city and the services you receive.
National Community Survey, powered by Polco
The City of Albany partners with Polco to conduct the nationally-benchmarked National Community Survey (NCS). A statistically-valid invitation survey is sent to equal numbers of randomly-selected Albany households in each of Albany's three Council wards. Multi-family units are selected at a 5:3 ratio to single family units. Responses are weighted using demographics to more acurately represent sentiment in the Albany community. An online open participation survey is also available for a few weeks during the same period for anyone to fill out the same questions as the statistically-valid survey.
2026
The City of Albany will conduct the next Albany Community Survey in Fall 2026.
2023
The 2023 survey was conducted November 28, 2023, through January 9, 2024, and included 1,000 invitations in each of the Council wards. Response rate was 14%.
2020
The first NCS survey in Albany was conducted November 19, 2020, through January 4, 2021, and included 1,500 invitations in each of the Council wards. Response rate was 11%.
Previous Community Surveys
Prior to 2020, the City used a variety of other survey methods and companies.
- 2018 Survey Results (pdf)
- 2014 Survey Results (pdf)
- 2008 Survey Results (pdf)
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